Support Terms & Conditions
What your subscription includes, how support works wherever you are in the world, and how to reach our team.
What is included
An active Data Quality App subscription includes technical support and all product updates and new releases — including changes required to stay compatible with Microsoft Dynamics 365 and Power Apps — for the full subscription period. There is nothing to unlock: every customer with an active subscription receives the same product updates.
Support covers the Data Quality App itself: product defects, installation and configuration guidance, and questions about product functionality, including web sessions where needed. It does not cover customizations built by or for your organization (such as your own rules, flows or scripts), third-party solutions, the underlying Microsoft platform, or data recovery. If you would like hands-on help with cleanup, configuration or standards, see our data cleansing services.
Contacting support
Hours
Monday to Friday, 9 AM – 5 PM CET (Danish public holidays excepted). We support customers worldwide; requests received outside these hours are handled the next business day.
support@techdio.dk — support is provided in English and Danish.
Response time
Our technical support responds within 2 business days. Issues that stop production use of the Software are prioritized ahead of all other requests.
Keeping the app up to date
Updates are delivered as new releases of the app. We recommend running the latest release at all times; when investigating an issue, our support team may ask you to update to the latest version first, as many issues are resolved in newer releases.
Software assurance & renewal (perpetual licenses)
For customers holding a legacy perpetual license, support and updates are included for one year from the initial purchase. Thereafter, annual software assurance can be purchased. A 30-day grace period applies after expiration; when software assurance is renewed within this period, the new support term runs from the expiration date of the previous term, not from the purchase date.
Supported versions
Our apps are supported for as long as the corresponding Dynamics 365 and Power Apps environment version is supported by Microsoft.
Cancellation
Subscription renewal and cancellation are governed by the license terms: subscriptions renew automatically and can be cancelled for the next renewal by contacting support no later than 3 months before the license expires.