Many Microsoft Dynamics CRM customers (Regardless OnPremise or Online) have the challenge with the Outlook plugin. The main challenge is that the plugin from time to time getting disabled in Outlook. Once the below solution is deployed the CRM Outlook client will always be activated. Type Regedit (in Windows search) – navigate to: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin Change LoadBehaver value from 0 to 3
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Outlook CRM Client error When you track an email, the CRM pane in Outlook does not show regarding information - The pane remains blank. A recently Office update is the cause of this irritating error. The fix is however very simple. The Fix In Outlook - Click on Files - Options - General - Under the section User Interface Options change the value to "Optimize for Compatibility" Now restart Outlook and enjoy the work with CRM:
Execute this command against your MSCRM database (onpremise only) select us.FullName, max(a.CreatedOn) as LastLoginDate from Audit a inner join SystemUser us on a.ObjectId = us.SystemUserId where a.Operation = 4 and us.IsDisabled = 0 group by us.FullName